Order Confirmation
Once you place an order, you will receive an email confirmation containing your order details, provided you have supplied a valid email address. A system-generated confirmation is generally sent within a few minutes of placing your order.

Order Processing & Dispatch
We aim to dispatch all in-stock orders within 1–2 business days of receiving your order. Dispatch times may be longer during peak trading periods, public holidays, harvest, promotional events or when products are temporarily unavailable.

Orders qualifying for free shipping will be dispatched using the most cost-effective shipping service at KI Olives' discretion.

Shipping Rates
Shipping charges are calculated in real time at checkout based on your delivery location, parcel weight, dimensions and selected shipping service. We do not apply flat-rate shipping, ensuring customers only pay the applicable freight cost for their order.

We offer free standard shipping on eligible Australian orders over $100 AUD, excluding bulky items and any products specifically identified as excluded from free shipping. See 'Bulky Items'

Estimated Delivery Times
Estimated delivery times after dispatch are:

• South Australia: 1–4 business days
• All other Australian states and territories: 3–7 business days

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including courier delays, third party freight partners, weather events, peak trading periods, public holidays, remote delivery locations or other unforeseen circumstances.

Delivery
Orders will be delivered to the shipping address provided during checkout.

If no one is available to receive your parcel, the courier may leave the parcel in a safe place, redirect it to a collection point, or leave a delivery notification, depending on your delivery preferences and the courier's policies.

Where a parcel is redirected to a collection point (such as a post office, newsagency or authorised collection agency), you are responsible for collecting it. Once a parcel has been transferred to a collection point, KI Olives cannot relocate, redirect or otherwise intervene with the delivery.

Incorrect Delivery Information
Customers are responsible for ensuring all delivery details are complete, accurate and current before placing an order.

If you provide:

• an incorrect, incomplete or invalid delivery address;
• a previous or outdated delivery address; or
• any other inaccurate delivery information,

you will be responsible for any additional freight, return-to-sender, storage or redelivery charges incurred.

Australia Post Delivery Addresses
If your delivery address is an Australia Post PO Box, Parcel Locker, Locked Bag, LPO, Suite or any other Australia Post-managed delivery point, you must select Australia Post as your shipping method during checkout.

Third-party courier companies generally cannot deliver to Australia Post-managed delivery addresses. If you select a third-party courier for one of these addresses and delivery cannot be completed, you will be responsible for any additional freight, return or redelivery costs.

Bulky Items
Certain products are classified as 'bulky items' due to their size or weight and ship using third-party freight carriers.

Bulky items are excluded from all free shipping offers unless otherwise stated. 

Where practical, we recommend ordering multiple bulky items together to maximise the value of your freight charge.

International Shipping
International shipping is available to selected destinations.

International shipping charges are calculated at checkout based on the destination, parcel weight and dimensions.

Customers are responsible for any import duties, customs charges, taxes or other fees imposed by the destination country unless otherwise stated. This will be displayed at checkout and process in one transaction. KI Olives is not responsible for delays caused by customs clearance or border processing.

Authority to Leave
If you authorise your parcel to be left unattended (including by selecting an Authority to Leave option with the courier), delivery will be deemed complete once the parcel has been delivered in accordance with your instructions or the courier's delivery policies.

To the maximum extent permitted by law, KI Olives accepts no responsibility for any loss, theft or damage occurring after delivery has been completed.

Risk and Title
Risk in the goods passes to you upon delivery, including where the goods are left at your nominated delivery address in accordance with your delivery instructions or the courier's delivery policies.

Ownership (title) of the goods remains with KI Olives until full payment for the goods has been received.

Delays Beyond Our Control
While KI Olives will use reasonable efforts to dispatch and deliver orders within the estimated timeframes, we are not liable for delays caused by events beyond our reasonable control, including but not limited to courier disruptions, industrial action, natural disasters, severe weather, public holidays, government actions or other unforeseen circumstances.

Delivery Enquiries
If you have any questions regarding your order, product or delivery, please contact us at info@kiolives.com.au, quoting your order number. We will endavour to respond to your enquiry within 1-2 business days.